Warranty contact is warranty@cruisersup.com

COMPOSITE PADDLE BOARD WARRANTY
Composite paddle boards are also known as Regular, Rigid, Solid, Epoxy, Fiberglass, Hard Shell and Non-Inflatable Paddle Boards

Doesn't matter what you call them, we call Cruiser SUP rigid paddle boards the best! And we back it up with a 2 year warranty

Cruiser SUP is proud to offer a 2 Year Warranty on all composite (non-inflatable) boards sold in mainland North America. This warranty is our commitment that your board will be free of defects in both materials and workmanship for a period of 24 months from the date of invoice.

This warranty covers only the original retail customer when the product is purchased from Cruiser SUP, and may not be transferred. This warranty does not cover any damage that may be a result of normal wear and tear, misuse of the product, abuse, unauthorized modification or repairs, accidents, heat, excessive exposure to sunlight, improper handling, storage, maintenance or care, incorrect set- up, use in commercial, rental or teaching environments, or any other irresponsible use.

 

 

PADDLE WARRANTY 

Cruiser SUP is proud to offer a 1 Year Warranty on all carbon paddles sold in mainland North America.  This warranty is our commitment that your paddle will be free of defects in both materials and workmanship for a period of 12 months from the date of purchase. Warranty for paddles sold outside the US mainland is 60 days from date of purchase    

This warranty covers only the original retail customer when the product is purchased from Cruiser SUP, and may not be transferred. This warranty does not cover any damage that may be a result of normal wear and tear, misuse of the product, abuse, unauthorized modification or repairs, accidents, heat, excessive exposure to sunlight, improper handling, storage, maintenance or care, incorrect set- up, use in commercial, rental or teaching environments, or any other irresponsible use.

 

ACCESSORY WARRANTY

Cruiser SUP is proud to offer a 60 Day Warranty on all accessories (alloy paddles, leashes, board bags, inflatable back pack, carriers, rack pads, etc) sold in mainland North America.

This warranty is our commitment that your accessory will be free of defects in both materials and workmanship for a period of 60 days  from the date of purchase.                                              

This warranty covers only the original retail customer when the product is purchased from Cruiser SUP, and may not be transferred. This warranty does not cover any damage that may be a result of normal wear and tear, misuse of the product, abuse, unauthorized modification or repairs, accidents, heat, excessive exposure to sunlight, improper handling, storage, maintenance or care, incorrect set- up, use in commercial, rental or teaching environments, or any other irresponsible use.

EXCLUDED FROM COVERAGE

Reasons for exclusion from warranty may include (but are not limited to):

• Boards that show impact or abuse, damage due to heat exposure including but not limited to direct sun exposure, extended amount of time in a car, board bag, etc.
• Heel or compression dents
• Previous repairs
• Broken boards
• Boards with signs of improper care or handling, or boards with repaired damage.
• Incidental damage
• Boards purchased at wholesale pricing, or retail pricing for commercial use have a 30 day limited warranty
• Unreasonable use
• Board bags left in sun for extended periods of time. Place a poly tarp over board bag if stored in sun for extended periods of time. Ensure proper venting to avoid excessive heat in board bag.
• Boards that are left in bubble wrap after boards received. 
• Boards stored in un-vented board bags when in hot sun (open zipper so bag can vent)
• Damage to cosmetic rail guards/bumpers on X-Series polycarbonate shell boards. Exercise caution when storing, transporting and handling boards on beach, to avoid damage to rail guards. (ie don't drag board across beach)
• Do not run aground, hit stones of any size or underwater hazards with your board. Dismount board in the water and not on the beach or shore.
• DO NOT SIT OR STAND ON YOUR BOARD, WHEN ON THE GROUND AND FIN INSTALLED. THIS CAN DAMAGE THE FIN BOX.

• FIN IMPACT DAMAGE WARNING
  Be careful to avoid impact with stones and submerged items - they can break the fin or fin boxes. Do not run the board onto the beach - dismount before the nose touches the beach. 
  
  

CARE OF YOUR XPLORER, XPEDITION, XCURSION and V-MAX WOODY DURA-LITE WOODY ABS/POLYCARBONATE HARD SHELL BOARD 

1) Minimize exposure to sun when not in use on the water. Do not leave your board uncovered on docks, boats, roof racks, beach or lawn for prolonged periods of time.
2) If indoor storage is not available, cover with silver/grey poly tarp to provide shade and prevent UV exposure. Keep tarp open at each end, so hot air can circulate and ventilate.
3) We recommend use of our Deluxe Board Bag, to protect your board from damage when not in use. To encourage use of board bag, we offer $150 discount on board bag when ships with board order.
4) Do not lean boards against items without adequate protection, especially where it is breezy ie Dock racks (need pads on bars and rack), side of buildings, trees, fences, other boards, etc. This can affect the graphic outer layer of your board.
5) Proper board care / maintenance is your responsibility, and is required to maintain warranty. Inspect your board regularly. E-mail support@cruisersup.com with photos if you note damage to your board, so we can assess and recommend repair. Do not use your board before repaired. 

 

EXCESSIVE HEAT and SUN WARNING

Do not expose your SUP board or board bag to excessive heat or sunlight when not in use. Whenever you are not using your SUP board (either during storage or transport to/from the beach) particular care and attention should be made to protect the board and bag from the excessive sun and heat.

THIS APPLIES ESPECIALLY TO BOARDS WITH BLACK PAINT, CLEAR CARBON AND DARK WOOD SHELL

Deluxe board bag is not designed for extended strong UV exposure (We suggest inexpensive poly tarp over board bag, when stored long term on boats, docks and decks).

Excessive exposure to the sun and/ or heat can result in the following unavoidable and undesirable consequences, particularly to the hull and deck pad when out of the water, which can become :

• Distorted in size and/or quality.
• Unstuck from the board.
• Significant fading of color.

Do not leave your board in the the bubble wrap that it ships in. Once you receive your board, immediately remove it from the bubble wrap. Bubble wrap can cause the board to heat up excessively.

 

These undesirable consequences are not covered under Warranty as they are due to a user or storage problem, and not related to the manufacturing or material quality of your product.

 

THIS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES OF QUALITY AND PERFORMANCE, WHETHER WRITTEN, ORAL, OR IMPLIED. ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. IN NO EVENT SHALL CRUISER SUP BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, STATUTORY OR EXEMPLARY DAM- AGES, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY.  Including, without limitation, loss to property other than this product, loss of use of said product, or other property or economic losses. Cruiser SUP shall not be liable for contribution or indemnification, whatever the cause. Warranty terms and conditions are subject to change without notice.

CRUISER SUP WARRANTY PROCEDURE

All warranty claims should be referred to the original point of purchase of the product, and include a description of the problem, photos, serial number (located near fin box, where applicable), and proof of purchase including the date. Cruiser SUP will at its sole discretion decide whether the claim is acceptable and if accepted, whether the product will be repaired or replaced. Customer responsible for shipping cost of warranty replacement.

In the event your board needs to be replaced under warranty, we will offer you credit for what you paid towards the board of your choice at current retail (promotions excluded).

Where we replace a board under warranty, the defective board is returned to us or taken out of service (cut into pieces) at our discretion, before we ship replacement board. Alternatively, customer pays refundable deposit on the replacement board we ship, and then we refund when defective board has shipped back to us or taken out of service.

If you have any questions or require further information about your product, warranty, please contact us via warranty@cruisersup.com

Please do not use Live Chat for warranty inquiries. Live Chat is for sales support. 

If you have a concern, please email with purchaser name, invoice number, details of problem and how it occurred, serial number of the board (located above fin box) and clear, medium sized pictures of problem area. Impact damage is not covered under warranty.