We're Here to Help - Before and After Your Purchase!
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If uncertain about any of our Billing/Shipping Terms, please do not hesitate to contact us by Live Chat or e-mail 

If you require assistance, please do not hesitate to Live Chat Monday to Friday 9;30am to 5;30pm, (eastern time zone).  E-mail is also great, during mornings, evenings, weekends or when we are extremely busy (during peak summer and holiday periods):  support@cruisersup.com

90 Day Customer Satisfaction Guarantee and Up To 2 Year Warranty

We will do our utmost to ensure you receive the best service before and after your purchase. Don't hesitate to contact us prior to your purchase to confirm suitability for your needs and after your purchase to ensure you have the proper set up of your equipment.

In the event you are not completely satisfied, you may return your unused purchase for in-store credit or exchange (customer responsible for any shipping costs we incur). You may also you may return your unused purchase for refund (LESS OUR COST OF SHIPPING). We do not offer transit time guarantees. Shipments must be accepted and can not be cancelled after departing our warehouse. Free shipping only applies to fulfilled orders and received shipments. 

In the event of shipping damage, waybill must have proper notes per accepted shipping instructions. If you return your order after delivery, or you refuse all or a portion of a damaged shipment, you are responsible for any shipping costs we incur related to the shipment. A 10% restocking fee applies to returns for refund.

Click here for our policy related to return or repair credit for products damaged in shipping. (Our shipping damage rate is less than 1%).

Shop With Confidence: 90 Day Price Guarantee 
In the event that we are offering the exact same board size and color at a lower price, we will gladly issue in-store credit to you for the difference. (Does not apply to offers related to free, bonus, promotional items or gift with purchase item value)

Returns

All returns of new and unused products in original packing material, must be made within 90 days of receipt. Returns must be accompanied by our return authorization number (on box and enclosed copy of invoice). Products returned to us without Return Authorization number will be refused and returned to customer. Cruiser SUP is not responsible for proper fit of board bags or apparel items.

The only used products accepted for return (with RA number), are those deemed warranty within warranty period. We do not accept Freight Collect Shipments. Customer is responsible for shipping cost of products deemed under warranty.

Secondary product discounts do not apply if a portion of the order cancelled (ie Paddle discount associated with board purchase or two board combo pricing reverts to single board pricing).

Product Availability Update:
Stock is extremely limited at this time due to reduced factory output, peak season demand and industry wide shortage of quality paddle boards - especially our Cruiser SUP® premium quality rigid stand up paddle boards. We are not responsible for web site inaccuracies regarding product availability.

Shipping Exceptions:
Most in-stock orders leave our warehouse within 1 to 3 business days.